Last updated: 29/10/2025

We get it — sometimes a piece doesn’t hit the way we meant it to. If your SMOCKD gear isn’t quite right, we’ve got you covered.

You may request a return within 3 calendar days of the item being delivered to you. To be eligible for a return:

  • The item must be unworn, unused and unwashed

  • All original tags must still be attached

  • It must be in the original packaging

  • You should still have your proof of purchase (order number / receipt)

  • Email us at hello@smockd.com with your order number, the reason you want to return, and a clear photo of the product (if applicable).

  • We’ll review your request and send you a return authorisation with instructions on how to ship it back.

  • Only after we approve and provide the return address should you send the item back — returns without our prior approval will not be accepted.

The following items are not eligible for a standard return:

  • Customised or personalised designs (names, numbers, custom prints)

  • Items marked as “Final Sale” or heavily discounted

  • Gift cards or downloadable items

  • Items that have been worn, washed, altered or whose tags have been removed

If you receive an item that is damaged, defective or not what you ordered, let us know immediately. Email us within 7 days of delivery with:

  • Your order number

  • Photos showing the issue
    We will review and arrange either a replacement or refund, based on what’s most appropriate.

Want a different size or colour? We don’t offer a direct swap, but you can:

  1. Return the original item under the return process above

  2. Place a fresh order for the size or colour you need
    This helps us make sure every order is packed perfectly for you.

Once we receive your returned item and inspect it, we’ll notify you about the status of your refund. If approved:

  • Refunds go back to your original payment method

  • It may take up to 7–10 business days for the amount to appear in your account
    If you haven’t seen your refund within 15 days, contact us at hello@smockd.com and we’ll check it for you.

Unless the item is damaged or incorrectly fulfilled, the cost of return shipping will be your responsibility. We recommend using a tracked courier and retaining proof of postage.

We make each piece with care, and limited-edition drops mean our stock runs tight. This policy allows us to maintain quality, keep it fresh and deliver the best for you — while making sure the return process is fair and efficient.

Please double-check your shipping address at checkout, and review our size guide before placing your order. If you have any questions, we’re just an email away at hello@smockd.com — and we’ll always aim to respond fast and straight up.